Frequently Asked Questions

Personal Accident Claim Procedures

Complete claim form with full particulars from the date of accident and submit to us together with the following supporting documents immediately.

1. Police report with statement, if any
2. Copy of identity card of insured person
3. Original medical receipt(s) with diagnosis and sick leave certificate(s) and discharge slip for hospitalization
4. Original doctor’s referral letter for x-ray / lab testing / physiotherapy, etc.
5. Any claim for temporary total disablement, the employer of insured person should complete the form of “Employer’s Confirmation of Sick Leave”
6. Any claim for permanent total disablement, an assessment medical report from an attending registered medical practitioner must be submitted
7. “Certificate of Medical Attendant” must be filled by an attending registered medical practitioner
8. Copy of document for any payment made by other insurance company paid part of the relevant medical expenses, if any

Supporting documents for Death case

1. Original Policy
2. Police report and statement, if any
3. Copy of deceased’s identity card or passport
4. Copy of identity card of beneficiary or the Administrator
5. If no designated beneficiary, Letter of Administration is required
6. Documentary evidence to prove the relationship with the deceased
7. Original Death certificate (will be returned after verified the information)
8. Medical report / Post-mortem examination report / Coroner’s report for an inquest, if any

In accordance with the circumstance of the incident, we may ask for further information and document when necessary.